Shipping policy

Shipping Policy

Thank you for shopping with Oudea. We aim to provide you with a smooth and reliable delivery experience. Please read the details below regarding our shipping process.

1. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

Our products are shipped directly from our international warehouses and suppliers. Estimated delivery times are as follows :

Canada 2–8 business days
USA & Mexico 5–12 business days
Africa 7–15 business days


Delivery times are estimates only and may vary depending on your location, customs clearance, and carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout and may be free depending on the total amount of your order.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to follow your package online.

5. Wrong Address or Failed Delivery

Please ensure your shipping address is accurate when placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

6. Delays and Exceptional Circumstances

While most orders arrive within the estimated timeframe, delays may occur due to :

  • Customs clearance procedures

  • High demand or seasonal volume (e.g., holidays)

  • External factors beyond our control (natural events, strikes, pandemics)

We appreciate your patience and understanding in such cases.

7. Contact Us

If you have any questions about your order or shipping details, please contact us at : contactoudea@gmail.com